Frequently Asked Questions

---

You will receive a code via email. Select "View an order," or go to lightboxcsstore.com. Insert the code into the box that says "Code."

All codes are sent out the following Tuesday after the photo session at the daycare. If you do not receive your code, please check your Junk Mail before contacting your centre or Lightbox Support for assistance.

To receive free delivery to your daycare, please order within 10 days of receiving your code.Once your order is placed, it can take up to 10 business days to process and deliver the photos. 

Absolutely! However, orders placed after the deadline cannot be delivered to your centre. We offer shipping to your home for a fee.

You will never lose access to your child's photos in your account, so you can order them at any time that works best for you. 

Your digital photos become available for download in your account almost instantaneously. You can access them by going to Digital Portraits > My Digital Purchases and selecting the subject whose photos you want to download. 

At the time of download, you will be prompted to choose which backgrounds you would like your photos saved on. 

Each child is considered a separate photo session and therefore have separate albums. However, you can combine subjects in full price individual products.

Due to Canadian Privacy laws, we are unable to sell digital copies of class photos to families.

Please reach out to Support with your order number to confirm that the issue is fixable. We offer minor retouching services free of charge. 

We offer a discounted add-on of the digital album when you have photo prints or other physical product in your cart. If you remove the physical product in your cart, the album reverts back to full price as it is no longer an add-on. 

You can download your staff headshots by going to My Account > My Pictures. You will then have access to download your headshots for free. Please note that only staff headshots are complimentary.